About Us

ORDERING:

• PewterandEngraving.com uses a secure shopping cart system with secure on-line credit card processing for customers in the continental United States of America. Payments must be made in U.S. dollars only.

DELIVERIES:

• We will confirm all web-placed orders via email. Please allow 10 business day for shipping of un-engraved item(s), although we usually ship orders within 2-3 business days, stock permitting. On engraved item(s), please allow 15 business days for shipping, although we usually ship within 5-10 business days, stock permitting. On large engraving orders, longer lead times may be required.
• Orders consisting of both engraved and un-engraved items may be shipped separately, unless specific instructions are provided.

SHIPMENTS:

• Our primary carrier is FedEx Ground, however, we reserve the right to use other carriers as needed, we offer FREE shipping on orders over $150.00.
• Shipping charges on orders under $150.00 with destinations east of the Mississippi River will be $8.95
• Shipping charges on orders under $150.00 with destinations west of the Mississippi River will be $10.95
• PewterandEngraving.com cannot be held responsible for actual shipping time or damages caused by the carrier.

RETURNS:

• Returns can be made on any un-engraved item(s) for a 20% restocking fee (Shipping charges are not refundable) within 14 days of receipt, if received in good resalable condition and accompanied by a return authorization memo. A return authorization memo is available by contacting us at sales@pewterandengraving.com.
• Returns are NOT available on any engraved item(s) once the engraving process has been completed.

CONTACT INFORMATION POLICY:

• Contact, credit and shipping information for each customer will be held in the strictest confidence. PewterandEngraving.com will not sell or distribute any customer information.